A.Fill in the blanks:
1. Facial expression is the
most noticeable aspect of non-verbal communication.
2. The most significant advantage of oral communication is that it
provides immediate feedback.
3. The use of visual aids grabs
the attention of the students and keeps them engaged.
4. Written communication is the
most formal form of communication.
5. Tone is an example of
non-verbal communication.
B.Answer the following questions:
1. What are the advantages and limitations of oral communication?
Explain with examples:
Ans.
Advantages of oral communication:-
- It is cost-efficient,
- It is interpersonal and helps in building relationship
- Oral message provides prompt feedback.
- It is the preferred mode of communication for private or confidential matters.
Limitations of oral communication:-
- In this form of communication, emotions are visible and hence can lead to miscommunication.
- It has no legal validity.
- As there is no permanent record the message can easily be forgotten.
- This form of communication is not suitable for lengthy messages.
Examples-Personal discussions, Informal conversation, Telephone
conversation, Interviews, staff meetings, face-to-face meetings.
2. Explain with the help of an example how body language may support or
contradict a message.
Ans.
Body language is termed as untold communication. The body language can
either be gestures, facial expressions, postures, etc. The body language supports most of the
presentation greatly. It is also required to conduct and attend interviews
successfully. The body language clearly expresses the positive and negative aspects.
For Example-Folding hands throughout the interview process gives a negative
impact on the interviewer whereas A firm handshake gives the interviewer and the interview a positive
attitude.
3. What is the significance of Visual communication?
Ans.
Any verbal or non-verbal. communication utilising the sense of sight is
known as Visual communication.There are various advantages of visual
communication. Visual aids like graphs, diagram modele etc. make oral
communication meaningful. They make complex data easy to comprehend. They
make communication more interesting. But it also has some disadvantages
like sometimes aids used in visual method are coastly and takes much time
to communicate.
4. Prateek wants to share the marketing criteria for the final project
with his team metes. Suggest him the preferred channel for task and give
reasons for the same.
Ans.
He should use general conversation for sharing the marketing criteria to
his team mates because oral conversation is very effective interaction with teammates. He can
immediately understand the teammates reaction and arrive at satisfactory
conclusion by expressing his views and taking feedback from his
teammates.
5. Enlist the disadvantages of Non-verbal communication.
Ans.
Disadvantages of Non-verbal communication-
- It is difficult to analyze a non-verbal message, thus leaving a greater possibility of distortion of Information.
- Long conversation and necessary explanations are not possible in non-verbal communication.
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